Refund policy

Return & Refund Policy

Last Updated: July 17, 2026

At ProDeals Store, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we're here to help.

10-Day Return & Refund Policy

We offer a 10-day return and refund policy. You have 10 days from the date you receive your order to request a return or refund.

Eligibility for Returns

To qualify for a return:

  • The item must be unused, unworn, and in its original condition.

  • The product must be returned in its original packaging with all accessories (if applicable).

  • Proof of purchase (order number or receipt) is required.

Non-Returnable Items

The following items cannot be returned or refunded:

  • Products damaged due to misuse or improper handling.

  • Items returned after the 10-day return period.

  • Personal care or hygiene products that have been opened or used.

  • Gift cards and clearance items (unless received damaged or defective).

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery. We may request photos or videos of the product to process your claim quickly.

Refund Process

Once we receive and inspect your returned item, we will notify you of the status of your refund.

If your refund is approved:

  • Your refund will be processed within 5–7 business days.

  • Refunds will be issued using the original payment method whenever possible. For Cash on Delivery (COD) orders, refunds may be processed through a bank transfer or another mutually agreed method.

Return Shipping

  • If the return is due to our mistake (wrong, damaged, or defective item), ProDeals Store will cover the return shipping cost.

  • If the return is due to a change of mind or any reason not related to product quality, the customer is responsible for the return shipping charges.

Contact Us

If you have any questions regarding our Return & Refund Policy or would like to initiate a return, please contact us:

Email: prodeals@gmail.com

Our customer support team will respond as soon as possible and guide you through the return and refund process.